Privacy Policy

Effective Date: 10/10/2025        
Last Updated: 15/10/2025

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Welcome to Festive Treats. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website Festivetreats.co.uk, make purchases, or interact with our services.

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1. Information We Collect

We collect personal and non-personal information to provide and improve our services.

A. Personal Information

When you make a purchase, register for an account, or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely via third-party payment processors)

B. Non-Personal Information

We automatically collect:

• Browser type and version

• Device information

• IP address

• Pages visited and time spent

• Cookies and usage data

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2. How We Use Your Information

We use the collected information to:

• Process and fulfill orders

• Communicate with you about your orders or inquiries

• Improve our website and customer experience

• Send promotional offers (if you’ve opted in)

• Comply with legal obligations

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3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Track cart items and checkout activity

• Analyze website traffic

You can manage or disable cookies in your browser settings. However, some features may not function properly if cookies are disabled.

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4. Sharing of Information

We may share your information with:

• Service Providers: such as payment gateways, shipping partners, and analytics tools to fulfil your orders and improve our services.

• Legal Requirements: if required by law or to protect our rights and prevent fraud.

We never sell your personal information to third parties.

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5. Data Security

We implement appropriate security measures (such as encryption and secure servers) to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise your rights, contact us at sales@festivetreats.co.uk.

 

7. Email Marketing and Communications

If you subscribe to our newsletter or marketing updates, we may send you promotional messages about festive deals, product launches, or exclusive offers. You can unsubscribe anytime via the “unsubscribe” link in the email.

 

8. Retention of Data

We retain your personal data only as long as necessary for:

• Order fulfilment

• Legal and accounting requirements

• Resolving disputes or enforcing agreements

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9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites.

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10. Children’s Privacy

We do not knowingly collect data from individuals under 16 years old. If we discover that a minor has provided us with personal data, we will delete it promptly.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

📧 Email: sales@festivetreats.co.uk
🏢 Address: Maidstone, Kent, UK
🌐 Website: Festivetreats.co.uk