Terms & Conditions

🎁 Terms and Conditions

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Welcome to Festive Treats
These Terms and Conditions govern your use of our website [www.festivetreats.co.uk] and your purchase of festive goods, gifts, decorations, or related items from us.

By using our website, you agree to these Terms. Please read them carefully before placing an order.

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1. About Us

Festive Treats
Registered in England and Wales
Registered Office: Maidstone, Kent, UK
Email: sales@festivetreats.oc.uk

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2. Use of Our Website

• You must be at least 18 years old to place an order.

• You agree not to misuse the website, commit fraud, or interfere with our systems.

• All content (images, text, logos, and designs) is protected by copyright and may not be copied without our permission.

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3. Products and Availability

• We make every effort to display products accurately, but colours and designs may vary slightly depending on your screen.

• All items are subject to availability. If a product becomes unavailable after you’ve placed an order, we’ll notify you and offer a suitable alternative or a full refund.

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4. Pricing and Payment

• All prices are in British Pounds (£) and include VAT (where applicable).

• Payment must be made in full at the time of ordering using the payment methods available at checkout.

• We reserve the right to update prices, offers, or product details at any time.

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5. Orders and Confirmation

Once you place an order, you’ll receive an email acknowledging receipt.
Your order is accepted when you receive a dispatch confirmation email, at which point a contract is formed between you and us.

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6. Shipping and Delivery

Please refer to our [Shipping Policy] for full details.
Delivery times are estimates and may vary during busy festive seasons.
We are not liable for delays beyond our reasonable control (e.g., courier issues, weather, or postal strikes).

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7. Returns, Refunds, and Cancellations

You have the right to cancel or return your order in accordance with the Consumer Contracts Regulations 2013:

• Returns: You may return most non-perishable items within 14 days of receipt for a refund.

• Non-returnable items: Perishable or personalised goods (e.g., custom hampers, engraved gifts, or food items) cannot be returned unless faulty.

• Refunds: Processed within 7 working days of receiving the returned item in its original condition.
  For full details, please see our [Returns Policy].

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8. Faulty or Damaged Items

If an item arrives damaged or defective, please contact us within 48 hours at sales@festivetreats.co.uk with photos and your order number.
We’ll arrange a replacement or refund as appropriate.

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9. Promotions and Discount Codes

Promotions, offers, or discount codes are subject to availability and may change or end at any time.
Only one discount code can be used per order unless stated otherwise.

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10. Liability

• We are not liable for any loss or damage resulting from your use of our website or products, except as required by law.

• Nothing in these Terms limits your statutory rights as a consumer.

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11. Privacy and Data Protection

Your personal information is handled in accordance with our [Privacy Policy], which explains how we collect, use, and protect your data under the UK GDPR and Data Protection Act 2018.

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12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

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13. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be available on our website, and the updated date will appear below.

Last updated: 16/10/2025

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14. Contact Us

If you have any questions about these Terms or your order, please contact:
📧 sales@festivetreats.co.uk
📍 Maidstone, Kent, UK